RETURNS AND EXCHANGE
Special orders are non-returnable.
Regular orders can be returned within 14 days of receipt in
their original packaging for exchange or credit ONLY (excludes
custom orders).  In the case of jewelry, It must be returned in
unworn condition.
Please notify Villalobos Silversmiths by phone or email before
the return. The client is responsible for returning the item(s)
pre-paid and insured to Villalobos Silversmiths. Credit issued
will not include original shipping and insurance charges.
We reserve the right to not accept a return and may require a
re-stocking or repair fee if the item has been at all damaged or
worn. While our policies are firm for obvious reasons, we will
do everything we can to work with you and make sure your
experience with us is positive.
All rights reserved.

Villalobos Silversmiths
Greg and Mattie Villalobos
PO Box 2986
Tualatin, OR 97062
503-757-7129
greg@glvilla.com  
mattie@glvilla.com
This privacy policy discloses the privacy practices for glvilla.com. This privacy policy applies solely to
information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with
whom it may be shared.
2.  What choices are available to you regarding the use of your data.
3.  The security procedures in place to protect the misuse of your information.
4.  How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information
that you voluntarily give us via email or other direct contact from you.
We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your
information with any third party outside of our organization, other than as necessary to fulfill your request, e.g.
to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or
services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting
us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your
information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and
transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web
browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific job (for example, billing or customer
service) are granted access to personally identifiable information. The computers/servers in which we store
personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or
email.